Construction and Trades Outsourcing in the Philippines

Job scheduling and dispatch that keeps the vans moving

A plumbing or electrical business lives and dies by the board. ProVizion schedulers take inbound calls and web enquiries, qualify the job, book it against the right tech's skills and location, and keep the day tight so nobody drives across town for a twenty-minute call-out. When a job runs long or a tech calls in sick, they reshuffle the afternoon, notify the affected customers and update the schedule in ServiceTitan or simPRO so the field app reflects the change.

For HVAC businesses, maintenance agreements are scheduled ahead of the season, reminder calls go out in the shoulder months, and the summer and winter breakdown surge is planned with overflow capacity rather than voicemail.

Quoting from site notes, photos and voice memos

Most tradies are better at diagnosing a job than typing it up. Our estimating support staff take the site notes, photos and voice memos a tech sends from the job, build the quote in your software using your materials catalogue and labour templates, attach the terms and send it for the owner's sign-off or straight to the customer if you allow it. Follow-ups go out on a schedule until the customer accepts or declines, and accepted quotes are converted to jobs with materials lists ready for ordering.

Builders using Buildertrend get the same support on selections, variations and change orders, with the paperwork prepared for client signature and tracked against the contract sum.

Supplier orders, deliveries and stock on the van

Materials chasing is a full-time job on a busy site. ProVizion staff raise purchase orders with your wholesalers and merchants, check the supplier's figures against the quote, arrange delivery windows to site, chase back-orders and reconcile supplier invoices against what was actually delivered. Van stock lists are reviewed weekly and replenishment orders placed so techs are not running to the trade counter mid-job.

• Purchase orders raised in simPRO or ServiceTitan and matched to jobs
• Supplier invoices checked against POs before they reach your bookkeeper
• Plant and equipment hire booked, extended and off-hired on time

Invoicing, progress claims and chasing what you are owed

Cash flow in the trades is a paperwork problem. Our staff invoice completed jobs the same day from the tech's job card, raise progress claims on larger projects to the agreed schedule, send statements and chase overdue accounts with polite persistence. They handle the back-and-forth with builders' accounts departments, respond to queries about variations and keep Xero, MYOB or QuickBooks in sync with the job management system. Owners who want the full accounts function offshore can extend the same team with offshore admin staff for bookkeeping support and payroll preparation.

Compliance documents, licences and safety paperwork

Nobody starts a trade business to write SWMS. ProVizion admin staff prepare safe work method statements and job safety analyses from your templates for each site, keep licence and insurance certificates current and on file for tenders and builder inductions, maintain the training and ticket register for your crew, and complete contractor onboarding portals such as Rapid Global or Cm3 that principal contractors demand. In the US, the equivalent work covers certificates of insurance, lien waivers, permit applications and OSHA training records. Property managers and strata bodies that depend on trades for maintenance can see how we support that side on our property management outsourcing page.

An after-hours booking line and why construction admin outsourcing in the Philippines fits the trades

Emergency calls at night and enquiries over the weekend go to whoever answers first. Because a Manila daytime roster matches Australian business hours and an overnight roster matches the US, a ProVizion booking line can answer as your business around the clock, triage true emergencies to the on-call tech and book everything else for the morning. Larger service companies run this as a small call centre with inbound and outbound lines; a sole trader might simply pair it with a virtual assistant who also handles email and social media enquiries. Staff are full-time employees drawn from a talent pool of more than 10,000 people, with health cover, paid leave and career progression, and they work under NDAs with logged, role-based access to your software. Engagements typically run three to twelve months.

Frequently asked questions