Logistics outsourcing in the Philippines gives freight forwarders, 3PLs and carriers a dedicated team for bookings, tracking updates, documentation and customer queries around the clock.
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Most forwarders begin with track and trace or booking entry, because both are high-volume, easy to measure and quick to hand over. Document processing, carrier follow-up and freight accounting are usually added once the first desk is stable and the team knows your customers.
ProVizion staffs logistics BPO teams in the Philippines for freight forwarders, third-party logistics providers and carriers whose operations never stop moving and whose margins depend on the accuracy of a thousand small entries. Track and trace, booking entry, bill of lading and customs document processing, carrier follow-up, exception handling and proof of delivery collection are the daily work of a shipment desk, and they are the work we have been placing in Manila since 2011. Alibaba Group, Transcosmos and Hewlett Packard are among the clients who have relied on our teams for supply chain and operations support.
Freight is a 24-hour business with an unforgiving clock. Our staff are recruited for attention to detail, trained on your TMS and your SOPs, and rostered so that someone is always watching the board.
The functions below are the ones we most often build teams around. Staff work directly in your transport management and freight forwarding systems, whether that is CargoWise, MercuryGate, Magaya, Descartes, BluJay or a carrier's own portal, and in your email, EDI and customer visibility tools.
"So glad that we have the opportunity to work with the team in Manila. Very professional, amazing service. I can't say enough!"
Visibility platforms tell a customer where a shipment was at the last scan. A track and trace desk tells them what is going to happen next. Our staff monitor the milestone board, compare planned against actual events, chase carriers and destination agents before the customer notices a gap, and send proactive updates in the customer's preferred format. When a vessel is delayed or a flight is bumped, they re-plan with the operations team and communicate the new ETA the same day.
Because the desk runs around the clock, the update a customer in Chicago or Sydney reads at the start of their day was written while their own office was closed. Customer-facing enquiry lines that sit alongside the shipment desk are handled by our call centre outsourcing teams.
Freight documentation is high-volume, rules-based and unforgiving of error, which is the profile that offshore processing does best. Our document teams create and check bills of lading against booking data, verify shipper and consignee details, confirm Incoterms and payment terms, process commercial invoices and packing lists into CargoWise or MercuryGate, and prepare customs entries for a licensed broker to review and lodge. They also handle certificate of origin requests, dangerous goods declarations and the paperwork that free trade agreements require.
Accuracy is protected by a maker-checker process: one person enters, another verifies against source documents before the file moves. For the pure keying work behind that process, such as rate card updates and tariff maintenance, our data entry outsourcing teams take the volume.
"What cemented our decision is how attentive the owners and management are. They are on-hand any time to help and always looking for feedback. We feel we're in good hands."
Our staff work the follow-up queue all day: confirming pickup, securing container release, chasing transhipment connections, booking delivery appointments with receivers and escalating when a carrier goes quiet. Exceptions are worked from a queue with clear ownership and time limits, so a rolled container or a customs hold is acted on within the hour rather than discovered at the daily meeting.
Proof of delivery collection closes the loop. The team obtains signed PODs from carriers and drivers, matches them to the shipment, checks for damage notations or shortages, and files them so that invoicing can proceed and claims can be supported. Missing PODs are chased against a deadline because an unbilled shipment is cash sitting in a truck.
Behind every shipment is a cost file. Our staff reconcile carrier invoices against quoted rates and accruals, dispute discrepancies, process disbursements, prepare customer invoices from the job file and chase overdue accounts. They also maintain the master data that keeps a TMS honest: customer profiles, rate cards, port codes, carrier contracts and surcharge tables. This work sits within our back office outsourcing service, and it is often the second team a forwarder adds once the shipment desk is running.
3PLs that fulfil online orders face a different set of pressures, with order status enquiries, returns and warehouse exceptions arriving at retail volume; that work is described on our ecommerce outsourcing page.
The logistics calendar is well known: the pre-Christmas import peak from August through October, Lunar New Year factory closures, end of financial year stock movements and the disruptions that arrive without warning, from port strikes to weather closures. A dedicated offshore desk lets a forwarder hold its service levels through those periods without hiring temporary staff who are unfamiliar with the system. We plan capacity with you ahead of the peak and adjust once it passes.
Round-the-clock coverage is built from a single location. Manila's day shift covers Australia, New Zealand and Asian origin offices; the night shift covers North America; and split shifts cover the UK and Europe. Handover notes between shifts are written into the job file so nothing is lost when the desk changes hands.
Most forwarders begin with track and trace or booking entry, because both are high-volume, easy to measure and quick to hand over. Document processing, carrier follow-up and freight accounting are usually added once the first desk is stable and the team knows your customers.
Many have worked in CargoWise, MercuryGate, Magaya or Descartes for previous forwarding employers, and we recruit for that experience. Whatever the platform, staff work in your instance with your workflows and are trained on your SOPs before they handle live shipments.
They prepare and check entries for a licensed customs broker on your side to review and lodge, including classification checks, valuation data and supporting documents. Lodgement and the broker's professional responsibility remain with your licensed staff.
Through rotating shifts in Manila that cover Asian, Australian, European and North American hours from one location, with written handover in the job file at each shift change. Weekend and public holiday coverage is rostered to match your customers' operating calendar.
Through maker-checker verification on documents, exception queues with ownership and time limits, error tracking by person and by document type, and coaching from a team leader. You choose whether that leader comes from your operations team or from ProVizion.
Two ways to start. Book a short call, or request a proposal and we'll come back with a recommended team structure.