Financial services outsourcing in the Philippines gives lenders, wealth managers and fintechs a dedicated operations team for onboarding, KYC checks, servicing and reporting.
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Yes, provided the engagement is structured properly. We keep advice, credit and investment decisions with your licensed staff, document the outsourced tasks, provide supervision and audit evidence, and support your material outsourcing assessment. Many of our clients operate under those regulators.
Financial services outsourcing programmes in the Philippines from ProVizion give wealth managers, lenders, fintechs and fund administrators a dedicated operations team that works under their controls and inside their platforms. Since 2011 we have supported firms such as Acrisure, Symmetry Financial Group and Alibaba Group with the repetitive, deadline-driven administration that sits behind every client relationship: onboarding checks, statement runs, reconciliations and service desks.
The people we place are not generalists. We recruit staff with a background in banking operations, fund accounting or fintech support, then train them on your procedures and your compliance framework. You decide whether your own operations lead directs them day to day or a ProVizion team leader runs the roster, quality sampling and coaching. Access is role-based and logged, data never leaves your environment, and engagements can be structured to meet PCI DSS or GDPR requirements where your regulator or your clients expect it.
Client onboarding is where compliance teams burn the most hours on work that is procedural rather than judgemental. ProVizion staff collect and verify identity documents, run screening searches against your chosen provider, assemble the customer due diligence file, check source of funds evidence against the declared profile and prepare the case for your MLRO or compliance officer to approve. Escalation rules are written into the workflow so that anything unusual moves to your team quickly.
For fintechs and lenders processing high volumes, the same team handles periodic reviews, refreshes of expired documents and remediation projects when a regulator asks for a look-back. Investment banking and fund clients have used ProVizion for investor onboarding and subscription document review, where accuracy on every field matters because the fund administrator will reject anything incomplete.
"I can tell they have our best interest at heart because they're always going the extra mile for us."
Wealth firms and funds produce a steady flow of statements, valuations and confirmations. Our teams generate and check client statements, prepare performance reports from your portfolio system, reconcile custodian and bank positions against internal records, and investigate breaks before they become audit findings. Lenders use the same capability for loan ledger reconciliations, payment allocation and arrears reporting.
Where the work shades into bookkeeping and management accounts, we draw on the same talent pool as our accounting outsourcing service, so the finance function and the operations function can share one offshore team with clear task separation.
Investors and borrowers expect an answer the same day. ProVizion runs service desks that handle balance enquiries, transaction queries, document requests, address changes and app or portal support by email, chat and phone. Agents are trained on what they may and may not say, so product information is delivered accurately and anything approaching advice is handed to an authorised person.
Service desks for lenders often grow from the processing work described on our mortgage processing page, because the same customers ask about their files after settlement.
"They do a GREAT job for a GREAT price. Completely worth what you pay for. Nothing to lose, give them a try, you won't regret it."
The question every compliance officer asks first is how an offshore team fits a regulated business. Our answer is to design the engagement around your obligations rather than ask you to adapt to ours. That means documenting which tasks are outsourced, keeping decisioning and advice with your licensed staff, agreeing supervision and quality sampling levels, and providing the activity logs and access reviews your auditors will want. Staff sign NDAs and pass background checks before receiving any credentials.
Outsourcing policies under APRA CPS 230, FCA SYSC and similar frameworks generally require a documented material outsourcing assessment. We have supported clients through that process by supplying the operational detail those assessments need.
Manila has been a back office for global banks for two decades, and the pool of professionals who have processed trades, reconciled ledgers and handled investor queries is deep. ProVizion's network of more than 10,000 candidates lets us find people with the right background for each role rather than retraining call centre staff for finance work. The clients we serve include insurance groups, whose servicing operations are covered on our insurance outsourcing page, alongside funds and fintechs.
Retention is the quiet advantage. Staff are employed full time with health cover, paid leave and progression into QA, training and team leadership, and tenured people can move to flexible arrangements. That is why our teams keep their institutional knowledge, which in financial services is most of the value.
Many engagements begin with a single onboarding analyst or reconciliations specialist working directly with your operations manager, live within about 48 hours of system access being granted. As confidence grows, firms add a service desk, then a month-end team, then dedicated QA. Teams up to roughly 20 people are run directly by ProVizion; larger programmes for a bank or a payments company are delivered with partner facilities of over 1,000 seats under the same management structure. Contract terms typically span three to twelve months, and wider back office outsourcing functions such as document management and data processing can be folded into the same team.
Yes, provided the engagement is structured properly. We keep advice, credit and investment decisions with your licensed staff, document the outsourced tasks, provide supervision and audit evidence, and support your material outsourcing assessment. Many of our clients operate under those regulators.
They can collect documents, run screening through your provider, assemble the due diligence file and flag exceptions. Final approval of a customer, and any decision on a suspicious matter, remains with your compliance officer or MLRO. That separation is written into the procedures we agree before go-live.
Data stays in your systems. Staff reach it through logged, role-based permissions, having signed NDAs and cleared background checks. For payment card or personal data of EU residents, we can structure the team, workspace and access model to meet PCI DSS or GDPR requirements.
We recruit from professionals with backgrounds in bank operations, fund administration, lending operations and fintech support. Candidates are screened for the specific role, then trained on your platforms and procedures. You interview and approve the people who join your team.
All of the ones our clients operate in. Australia and New Zealand are served from Manila's day shift, the US and Canada from its night shift, and the UK and Europe from an afternoon or split roster. Follow-the-sun coverage can be built with more than one shift.
Two ways to start. Book a short call, or request a proposal and we'll come back with a recommended team structure.