Customer Service Jobs Philippines

ProVizion is hiring customer service representatives in the Philippines to look after the customers of businesses in the United States, Australia, the United Kingdom and Canada. You will answer calls, emails and chats for one client account, learn their products properly and become the person their customers are glad to reach.

These are full-time positions with HMO health cover, paid leave and a clear path into senior, quality and team lead roles. Fresh graduates with strong English are welcome to apply, and experienced agents can move onto more complex accounts sooner.

What you will do

Answer inbound calls, emails and chat messages from your client's customers
Resolve order, billing, booking and account questions using the client's own systems
Log every interaction accurately in the CRM or help desk
Escalate complex cases to the right team with clear notes
Hit agreed targets for response time, resolution and customer satisfaction
Share recurring customer issues with your team leader so processes can improve

★★★★★

"Very professional group, highly recommend their services!"

JCJordan Carter

What we are looking for

Clear, confident spoken and written English with a natural, friendly tone
At least six months of BPO or customer-facing experience, or a college degree for fresh graduates
Patience with upset customers and the judgement to know when to escalate
Comfort typing and switching between several systems at once
Availability for day, night or mid shifts depending on the account

A typical day on a customer service account

You log in fifteen minutes before your shift, read the account updates your team leader posted overnight and check any open tickets you own. Most of the shift is live contact: calls, chats and emails, with short breaks and a meal break built into the roster. Quality analysts review a sample of your interactions each week and you get specific coaching on what to keep doing and what to change. Many of our senior agents started on exactly this kind of account.

Apply for this role

It takes about five minutes. Our recruitment team reviews every application and contacts shortlisted candidates by email or SMS within a few business days.

Application received. Thank you.

Our recruitment team will review your details and contact you if you are shortlisted. In the meantime, you can look at our other openings.

★★★★★

"I can tell they have our best interest at heart because they're always going the extra mile for us."

JCJaeyoung Choi, US Licensed Architect

Frequently asked questions

Do I need call centre experience to apply?

Not always. Some accounts accept fresh graduates with excellent English and good communication skills, while others ask for at least six months of BPO experience. Apply and our recruiters will match you to the account that fits your background.

Which shift will I work?

It depends on where the client's customers are. Australian accounts usually run on a day shift, US and Canadian accounts on a night shift, and UK accounts on a mid or afternoon shift. You can tell us your preferences in the application.

Customer Service Jobs in the Philippines