Technical Support Jobs Philippines

ProVizion is hiring technical support representatives in the Philippines for software companies, SaaS platforms, managed service providers and AI businesses. You will troubleshoot problems, guide users through fixes and write the kind of clear bug reports that engineers appreciate.

We hire for tier one roles, where strong communication matters most, and tier two roles for people with deeper technical skills. Every role is full time with HMO, paid leave and structured product training before you take your first ticket.

What you will do

Diagnose and resolve technical issues by ticket, chat, phone and video
Walk users through setup, configuration and integrations step by step
Reproduce bugs, gather logs and screenshots, and escalate to engineering with clear reports
Keep help centre articles and macros accurate as products change
Follow escalation rules and service level targets for every queue
Spot patterns in incoming issues and flag them to your team leader

★★★★★

"Great team that performs for us. Game changer."

RGRandy Gray, Insurance

What we are looking for

Excellent written English, since much of the work happens in tickets and chat
Hands-on experience in IT support, help desk, QA or a related technical role, or an IT or computer science degree
A methodical approach to troubleshooting and a habit of documenting what you find
Familiarity with tools such as Zendesk, Jira, Freshdesk or Intercom is a plus
For tier two roles: comfort reading logs, testing APIs or working with networks and operating systems

How we develop technical talent

Technical support is one of the fastest ways to build a career at ProVizion. New hires go through product training and shadowing before handling live tickets, then move through tier one into tier two, subject matter expert and team lead positions as their skills grow. Many of our clients also sponsor training on their own platforms, so the skills you build stay with you.

Apply for this role

It takes about five minutes. Our recruitment team reviews every application and contacts shortlisted candidates by email or SMS within a few business days.

Application received. Thank you.

Our recruitment team will review your details and contact you if you are shortlisted. In the meantime, you can look at our other openings.

★★★★★

"This team is characterized for their hard work and communication. They will not stop until they get to the outcome that is agreed upon."

EBEmiliano Basso, Accounting

Frequently asked questions

Do I need a computer science degree?

No. A relevant degree helps, but practical experience in help desk, IT support or QA counts just as much. Tell us about the systems and problems you have worked on and we will assess you on that.

What is the difference between tier one and tier two?

Tier one handles the most common requests and how-to questions using guides and macros. Tier two takes the harder cases that need investigation, such as reproducing bugs, reading logs or testing integrations. You can apply for either and we will place you based on your assessment.

Technical Support Jobs in the Philippines